Faqs

The purchase of the Products offered on the Site is made accessible following the registration procedure by the Customer in order to create his own personal profile (Account). Registration on the site is free.

MooChuuItalia.com pursuant to art. 13 of Legislative Decree 196/2003 informs that personal, personal and fiscal data acquired even verbally in reference to the commercial relationships established, provided directly by the interested parties, will be processed in compliance with the aforementioned legislation and for the aforementioned purposes, including the obligations of confidentiality provided by these.

From the “My Account” section, the registered Customer can see recent orders, manage shipping and billing addresses and change the password and registration details.

The Customer will be able to select one or more Products which he intends to purchase, placing them in the “cart”, of which he will always be able to view the contents before forwarding the order.
By clicking on the “Proceed to Checkout” button, the Customer will start the order forwarding procedure.

The offers published on the Site are available for a limited time and with a limited quantity of products. All prices indicated on the Site are expressed in Euros (€) and are inclusive of VAT.

The Products are covered by the Legal Guarantee of Conformity provided for by art. 128 – 135 of the Consumer Code (“Legal Guarantee”), this guarantee is reserved for consumers.
The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and/or tools used to view them.

The Customer can make the payment due by credit card. MooChuuItalia.com accepts credit cards from the Visa and Mastercard circuits.
The Customer can use the payment procedure with PayPal, suitable for ensuring the confidentiality of the data provided by the Customers. Alternatively, payment can be made by advance bank transfer.

Sensitive data is processed, to protect the customer, with SSL (Secure Sockets Layer) technology, the safest and most widespread internationally.

Upon withdrawal, the Customer has the right to a refund of the amount paid as the price of the Product/s, including shipping costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the standard type offered by MooChuuItalia .com), without undue delay to be made as soon as possible and in any case no later than 14 days from the date of communication of the withdrawal.

MooChuuItalia.com delivers throughout Italy within 2 working days (5 days for islands and disadvantaged areas) from the date of delivery to the courier (for all items in stock, i.e. available immediately). The contribution for shipping costs throughout Italy is Euro 6.00 including VAT (up to 3 pairs) and will be specified in the Shopping Cart under the heading “Shipping”. By purchasing 2 products, the shipping costs in Italy will be free.
Shipping to Europe is available by express courier at a cost of Euro 15.00 including VAT (up to 3 pairs).

The withdrawal may be exercised by the Customer, pursuant to art. 54 paragraph 1 Consumer Code, using the withdrawal form.
Following the correct exercise of the withdrawal, the User will have the burden of returning the Product without undue delay and in any case within 3 days from the date on which the User communicated to MooChuuItalia.com his decision to withdraw from the contract pursuant to art. 54, ch. 4.